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Ready to stop being a cog on the wheel and start helping drive?
Do you feel you are not learning about or working with the current cloud technology and cyber security?
Do you want to be part of a growth company working with people you can learn from and interact with through the day?
COMPANY OVERVIEW
eSudo is a Silicon Valley based IT consulting firm and Managed Service Provider (MSP) dedicated to delivering white-glove, best-in-class services to its clients. We are passionate about helping our clients grow and move forward while maintaining a true collaborative and family-oriented work environment. Our team members have the opportunity to work in a hybrid environment, providing support from our San Jose office, remote, or directly at client sites. We value work/life balance, encourage skill development through certifications, and offer a clear path for career advancement.
This position is a hybrid environment, working in our San Jose office, at home, or at client sites. Must be located in Silicon Valley, California, and has a car to drive to client sites.
eSudo is a place where you can be a part of a work family that provides employees with a true collaborative environment, a variety of experiences, new opportunities, and a chance to learn new skills and use cutting-edge technologies. We support your efforts to pursue technical certifications and provide flexible time off for a work/life balance. We offer company-wide educational conferences; AND most importantly….we have a clear path for career advancement.
Benefits of Working with eSudo:
- Hybrid Work Environment: Enjoy the flexibility of working from our San Jose office, from home, or at client sites, depending on the project's requirements.
- Career Track Advancement: We offer a clear and structured path for career growth, supporting our employees in their professional development.
- Work/Life Balance: We understand the importance of work/life balance and provide flexible time off to support our employees' well-being.
- Family-Oriented Company: Join a work family that fosters a supportive and collaborative environment, encouraging strong team dynamics.
- Collaborative Work Environment: Work alongside talented and skilled colleagues, engaging in a culture of knowledge sharing and mutual support
- Educational Conferences: Benefit from company-wide educational conferences to stay updated with the latest technologies and industry trends.
- Technical Certifications: We support your efforts to pursue technical certifications, further enhancing your skills and knowledge.
Responsbilities:
Our Systems Administrator is a critical piece of our team and is responsible for the delivery of reactive technical support as well as work on proactive projects. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate with clients and co-workers at both technical and non-technical levels.
The ideal candidate will:
- Identify and Solve Problems within the scope of eSudo IT services. or look for opportunities to offer new services
- Understand the networks and common IT/business issues of different clients
- Thoroughly document all work and time entries in our ticketing systems.
- Stay current with technology solutions offered to clients, including M365, Azure Cloud, and Cybersecurity.
- Foster strong relationships with both your team members and clients.
- Engage actively with team members and clients during work hours, promoting a positive and enjoyable work environment.
- Have Fun and Be Positive Energy!
Qualifications and Work Experience:
- Honest and trustworthy individual who takes pride in their work.
- 5 years of relevant IT experience.
- At least 3 years of experience with MSP or IT Consulting firms.
- Proficient in using PSA/Ticketing systems, such as HaloPSA, ConnectWise Manage or AutoTask.
- Strong problem-solving skills and a sense of ownership for tasks
- Technical knowledge and competencies in Windows Server setup and maintenance, Azure Active Directory administration, Microsoft 365 system administration, Windows 10/11 support, GPO, permissions, DNS, DHCP, and documentation platforms.
- Familiarity with RMM products like Continuum RMM, Microsoft Intune, Ninja RMM, or other MSP RMM tools.
What’s an average day like?
The clients you’ll work with typically have 10 to 100 workstations and rely on their computers, network, and Internet for daily operations. Most of our clients have a specialized line of business applications that they use to run their business and rely heavily on that software being operational. They represent a broad cross-section of industries (law firm, accounting, CPA, financial or wealth management, construction) across the US. These clients are very friendly and enjoyable to work with. eSudo prides itself on working with clients who respect our team and expertise. You’re treated as one of their own, not as an outside individual. You’ll get to collaborate with teammates to solve interesting, important challenges, all of whom have a passion for technology and helping people. If you love innovating, building relationships, and socializing with fellow team members, you’ll love our culture.
A typical day is working service coordinator on scheduled help desk requests in the morning, and in the afternoon, researching solutions, implementing projects, using technology to improve processes and workflows, visiting a client site, and helping a team member find solutions. The remainder of the time is spent with the team on internal solutions, special projects, ticket escalations, and learning new technologies.
Company Values
Our core values or immutable laws define who we are as a company as well as the people who work here.
- Make a positive difference—help make the lives of employees, clients, and vendor better by what we say and do.
- No Jerks Allowed—be humble and kind. We will work with employees, clients, and vendors that are not jerks.
- Honesty comes first—be honest and open to yourself, co-workers, clients, and vendors. Say what we do and do what we say.
- Show We Care—when working with a client, treat his/her issue like our own; listen, ask questions, and verify his/her issue before we can fully help them. Get the job done right.
- Keep it short & simple (KISS)—less is more. Make our products, services, and message simple and straightforward for employees, clients, and vendors to understand and adopt.
COMPENSATION AND HR
- Competitive Salary Compensation (DOE)
- Company pays the base plan for Medical Insurance
- Vacation and Sick leave accrual
- Paid Holidays
- 401(k) with company match and bonus option after one year
- Expense Reimbursement for work related items
- Discretionary educational reimbursement (tuition, tests, books, and other training material)
- In office position, San Jose and Work-from-Home
- Some local travel to client sites
- Ability to lift and/or move up to 45 lbs
HOW TO APPLY
Want to Join Our Team? Read This First!
We’re excited to meet the right candidate—but we’re not looking for just anyone. If you’re simply applying to every job out there, this isn’t for you.
We value teamwork, dependability, curiosity, and honesty. If that sounds like you, take the time to read carefully and complete all required steps—including submitting a short video about yourself.
Incomplete applications will not be considered. If you’re serious about joining a great team, we look forward to hearing from you!
Job Questionnaire
eSudo is located near:
🤔 San Jose is the unofficial heart of Silicon Valley, where innovation flows like Wi-Fi! It’s home to tech giants, startups, and the buzz of cutting-edge advancements. Who needs a crystal ball when you’ve got San Jose’s tech vibes predicting the future?