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Case Study – Office 365 Migration for Richard Heath and Associates for 300+ Users

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RHA Inc. Success Story

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RHA Inc, headquartered in Fresno, CA provides outreach program design and management to energy utilities, healthcare, and telecommunications industries. RHA established innovative programs to help families conserve energy, and created California’s first Low Income Energy Efficiency (LIEE) program. RHA has steadily advanced energy efficiency for the mass market, improving the quality of life for nearly 13 million Californians. The company was incorporated in 1979 and now operates in five California offices with over 400 employees.

Businesses like RHA benefit from adopting modern cloud-based solutions, which enhance collaboration, security, and overall functionality.

Ed Bell, Chief Information Officer

RHA Inc. wanted to ensure that they provide the latest technology to their employees, but wanted to avoid additional hardware and administration. To meet these challenges, RHA Inc. decided to transition their current email solutions to Microsoft Office 365 cloud-based services. They expect a more flexible solution that would give them a competitive edge and keep their employees productive.

Additionally, RHA anticipated benefiting from the advanced features of Office 365, such as enhanced collaboration tools and integrated productivity apps, to further improve team efficiency and business operations.

The Challenges

RHA Inc. has used on-premise Kerio Mail and Kerio Connect email solutions for many years. Although RHA was generally satisfied with their technology solutions, they still faced some challenges. Some of their email challenges were speed issues for users with large mailbox sizes, the email retention policy, and synching emails, contacts and calendar between the Outlook and various mobile devices. Many of RHA employees are not used to Kerio Connect’s web mail interface and wanted the familiar Microsoft Exchange. The RHA IT team was spending more time trying to manage and maintain hardware, software licenses, patches, and updates than providing real solutions to help their business.

RHA Inc. considered purchasing, managing and hosting an Exchange Server. When RHA contacted Microsoft about Office 365, they were referred to eSudo Technology Solutions (“eSudo”), a Microsoft Certified Partner.

What did eSudo do for RHA Inc.?

Convinced that cloud-based services could help meet their present challenges, RHA decided to transition from Kerio Connect to Microsoft Exchange Online via Office 365. With over 400 users in five different locations, they were concerned with minimizing the impact on their staff, moving their data without loss or downtime, and keeping their help desk operations from getting too many requests. RHA turned to eSudo because of eSudo’s expertise in working with Exchange Online via © eSudo Technology Solutions www.eSudo.com408-216-5800 Office 365, and Kerio Connect Email system. eSudo helped RHA in the planning, design and migration of RHA’s emails, contacts and calendars over to Office 365.

eSudo’s Cloud migration services included:

  • Provisioning the Office 365 tenant,
  • Configuring a pilot group of users to test Office 365,
  • Planning the migration of users by different departments,
  • Assisting with licensing and selecting the Office 365 plan,
  • Verifying domains and DNS setup, including the spam filtering,
  • Migrating Kerio email, calendar and contacts data to Exchange Online,
  • Creating documentation and configuration guide for Windows 7 and MacOS Outlook client,
  • Configuring iPhone, Andrioid and iPad for mobile access to email and calendars.
To ensure a smooth and secure migration process, eSudo used a dedicated migration tool and IMAP backup tool to directly migrate Kerio mail to Office 365. This migration tool migrates entire mailboxes, folders, and attachments, preserving original formatting and supporting both bulk migration and selective migration. The migration process is secure, avoids data loss, and allows users to efficiently transfer emails and manage multiple accounts. The tool supports bulk migration of mailboxes and folders, making it ideal for organizations with many users. Users may need to download or purchase the migration tool to facilitate the transfer of Kerio emails and complete the overall process of migrating Kerio to Office 365. The migration tool is user-friendly and supports processes such as selective migration and bulk migration, ensuring that all Kerio mail to Office 365, including Kerio Connect and Kerio Mail, is migrated accurately and efficiently.

The Benefits

eSudo planned, managed and successfully completed RHA’s migration within three weeks! By allowing eSudo to serve in the planning and project management, the IT team at RHA had more time to focus on RHA’s core business applications and develop ideas to help their offices run more smoothly.

Additionally, by migrating to Office 365, RHA benefited from enhanced security and data protection features, ensuring greater safety and reliability for their organizational data and emails.

The benefits of moving to Office 365 include:

  • Increase in productivity and operating efficiency due to improved collaboration and ease of anytime, anywhere access to emails, calendars and company data.
  • All major communication services provided at a fixed monthly subscription fee, giving predictable IT costs.
  • All major and critical communication services include SLA of 99.9 % and disaster recovery by Microsoft.

Now, here is what you could do

If your company is considering moving to Office 365 Cloud services, contact Matthew Kaing at eSudo (www.eSudo.com) at 408-216-5800. Or if you like to like explore other cloud services, schedule a free cloud assessment.