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eSudo is a local managed IT & Cybersecurity services company that helps businesses make technology seamlessly work over the last 24+ years.  We are headquarter in San Jose, however we service clients around the US.

What sets eSudo apart is we focus on security first, and IT support happens to be part of the security services.  Our goal is to keep your IT systems running and data secure (KISS).

We focus on the legal industry, serving small law firms with 10-30 employees.

We specialize in working with professional service organizations like law firms, accounting firms, and wealth management. However, eSudo have helped other business such as non-profit organizations, manufacturing and other small businesses after we have reviewed their needs and determined if they are good fit for our services.  

The best time to invest in IT support is before a crisis happens. Law firms should consider IT support when:

• They handle sensitive client data – Law firms deal with confidential legal documents, making them prime targets for cyberattacks. Having proactive IT security measures in place is crucial.

• They have multiple employees – If your firm has more than a couple of people, IT issues can quickly become productivity killers. An IT provider can keep systems running smoothly.

• They rely on cloud-based or case management software – Legal software like Clio, MyCase, or NetDocuments requires proper setup, security, and troubleshooting.

• They experience frequent downtime – If technology issues disrupt daily operations, an IT provider can prevent and minimize these disruptions.

• They are growing – As your firm scales, so do your technology needs. Investing early ensures seamless growth without IT bottlenecks.

Choosing the right IT provider is essential for ensuring technology enhances, rather than hinders, your practice. Here’s what law firms should expect:

• Proactive Support, Not Just Break-Fix – A good IT provider prevents problems before they occur instead of only responding to emergencies.

• Cybersecurity Protection – Your IT partner should implement robust security measures, including data encryption, multi-factor authentication, and regular security updates.

• Help Desk Support – Quick, responsive IT support ensures minimal disruption when problems arise.

• Data Backup & Recovery – Your IT provider should regularly back up critical data and have a disaster recovery plan in place.

• Compliance Assistance – Many law firms must adhere to specific compliance regulations. IT providers should help ensure your technology meets these standards.

Although this is a very difficult question to answer because not all environments are the same, we will do our best to explain some general pricing guidelines.

For a law firm with 10 to 30 employees, IT support is a crucial investment to ensure smooth operations and data security. This support includes system maintenance, cybersecurity measures, help desk services, data backup, and software updates. As an IT manager and business owner, allocating a reasonable budget for IT support is essential to prevent downtime, protect against cyber threats, and ensure the firm’s efficiency and success in the digital era. Neglecting IT support can lead to potential vulnerabilities and higher costs in the long run. Thus, viewing IT support as a necessary investment is vital for sustaining your  firm’s operations effectively and securely.

A typical IT Support and Cybersecurity price starts from $995 per month for under 5 employees. Actual cost will be determined after we meet and perform an assessment of your environment. Book a FREE strategy call to determine if we a fit for your business. You can learn more at What is Managed IT Services? How Much Does IT Support Cost? (esudo.com)

A: Not at all. In fact, smaller firms are more vulnerable to cyberattacks and downtime.

You may not have an internal IT person, but your data is just as valuable—and your clients expect confidentiality and responsiveness.

Our managed services are tailored for small law firms (5 to 30 employees), helping you:

• Stay compliant (ABA, FTC Safeguards, etc.)

• Protect sensitive data

• Keep systems running smoothly without needing a full-time IT hire

A: Think of IT like legal work—you wouldn’t tell your clients to skip contracts or wait until they’re sued before calling you, right? The same goes for technology. Waiting until something breaks means:

• More downtime (which costs you billable hours)

• Potential data loss or exposure

• Emergency service rates (which are more expensive)

• Staff frustration and lost productivity
  A proactive IT approach prevents most of these issues before they happen—saving you time, money, and stress.

Small law firms often wonder whether they need on-site IT support or if remote support is enough. Here’s a comparison:

On-Site IT Support:
✔ Best for firms with complex network setups or hardware that needs hands-on troubleshooting.
✔ Provides face-to-face interaction and immediate in-person fixes.
✘ More expensive due to travel costs and on-site hourly rates.
✘ Not always necessary for firms relying primarily on cloud-based tools.

Remote IT Support:
✔ More cost-effective, as support is provided quickly without travel time.
✔ Ideal for firms using cloud-based applications like Microsoft 365, Clio, or VoIP phone systems.
✔ Faster response times for routine issues.
✘ May not be sufficient for firms needing physical hardware maintenance.

A hybrid approach often works best: remote support for everyday needs and occasional on-site visits for more complex issues.

That’s a great question—and we completely understand that price matters. Here’s why our services may cost a little more than some other IT providers.

At eSudo, we don’t just “fix computers.”  We protect your law firm’s operations, reputation, and client data. Our entire model is built around security-first IT management—which means your systems are not only running smoothly but are also safeguarded against downtime, cyberattacks, and compliance risks.

We also believe that great service comes from great people and proven processes. That’s why:

• Every technician completes 60–80 hours of training and shadowing before working with clients.

• Our team averages over 120 hours of continuing education per year, not just in technical areas—but in client communication, customer service, and cybersecurity best practices.

• We maintain full business insurance, including workers’ comp, general liability, cybersecurity insurance, and E&O coverage, so you’re protected at every level.

Yes, these things cost more—but they’re intentional investments to ensure that you never have to worry about poor service, data breaches, or finger-pointing between vendors.

We’d rather explain our pricing up front than ever have to apologize for not doing enough.

And honestly—we believe our clients say it best. Feel free to check out our reviews on Google to see why so many small law firms trust us as their long-term IT partner.

A: Antivirus is just one piece of the puzzle. Law firms today face threats like ransomware, phishing, and compliance risks. A layered cybersecurity approach includes:

• Email protection

• Endpoint detection & response (EDR)

• Secure backups

• Staff Security Awarness Training (SAT)

• Regular security reviews or Audit

Our managed service gives you all that in one plan—without needing to manage it yourself.

Network Security is not a one-time event; do not treat it like the saying, “Set It and Forget It”.  With a more mobile workforce, anywhere access to company email and applications, employees are being targeted with phishing emails or social media.  Thus, educating your employees about cyber-security along with on-going monitoring of your network security, is critical to prevent a data breach and to avoid your company’s reputation from being tarnished in the news or in any other way.

Finding a reliable IT provider is challenging for several reasons:

• Not all IT companies understand legal industry needs – Many IT providers offer generic services that don’t address the specific compliance and confidentiality concerns of law firms.

• Many focus only on fixing problems, not preventing them – The best IT partners provide ongoing maintenance, security updates, and strategic guidance.

• One-size-fits-all solutions don’t work – Law firms need customized IT strategies based on their workflows and practice management software.

• Communication issues – A great IT provider doesn’t just speak in tech jargon; they educate and guide law firms in plain language.

Today, ransomware is a major concern for anyone connected to the Internet. To protect our customer data and keep their computer safe, we have included the essential security options in our managed services:

• Endpoint Protection (Antivirus/Malware)
• Email Spam Filtering
• Managed Firewall (UTM)
• Data Backup for documents and folders
• Operating System Software Update and Patches
• Application Patch management (e.g., Office suite, CRM, Acrobat, QuickBooks)

For additional security and protection, we also recommend the following add-on options:

• Advanced Email Threat Protection
• Dark Web Scan
• Security Awareness Training
• Endpoint Detection and Response
• Two-Factor Authentication for Application (e.g., email, remote desktop or terminal server)

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No one can guarantee that you will never have any technical problems or downtime. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Example: after one of our new customers signed on to our managed IT support plan and modern workplace solution, the IT request tickets dropped from 50 (monthly average) to 8. If you are a Managed IT client, we will resolve any computer network problems without any additional fees.

We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources (includes but not limited to hardware, software, and technical expertise) to your account.   However, for first-time contracts, you will have 90 days to determine whether this program works for you or cancel without early termination fee. 

A: Ad-hoc or “Break-Fix” = reactive. You call when something breaks.

Managed IT = proactive. We monitor, maintain, secure, and optimize your systems 24/7.

With managed services, you get:

• Regular updates, backups, and patching

• Cybersecurity protection (not just antivirus)

• Fast support when needed

• Strategic guidance to help your firm grow with technology

A: This is a great question to ask your eSudo representative.  We may be able to customize your plan for you if you already have another solution in place. 

For example, if you already have Microsoft 365 plan that is compatible with our recommendations, we may be able to exclude with the support plan. Book a free strategy call and see if we are a good fit.

A: You can, but here’s the problem:

• You’ll waste time finding the right help during a crisis

• The technician may not know your systems well, leading to delays or charging you to learn your network environment

• There’s no one regularly monitoring your network, meaning threats can go undetected

• You may pay more in emergency labor costs

With managed IT, we already know your systems, users, and goals—so we resolve issues faster and prevent most from ever happening.