Movin’ on up with the Cloud: A Law Firm’s Success Story
As a law firm dealing with patent applications for prominent Silicon Valley clientele, a Palo Alto-based “Firm” maintained a high class image and reputation for delivering the best service for their clients. As their business grew, however, delivering the quality of service they desired became harder and harder. The Firm called eSudo for help. In the initial meeting, the company owner and senior attorney discussed several problems. First, the attorneys’ efficiency was compromised because they had difficulty finding necessary files they needed, particularly when an attorney on the team was not available. Sometimes the required file would be on the public drive on the company server, sometimes it would reside on an attorney’s desktop computer – often attoneys would spend half an hour or more hunting down the file, going desktop to desktop. Another issue – especially with their more prestigious clients, for discussions over intellectual property, it was better to have meetings at the client location. The Firm had no provision for remote access to files and this not only would cause delay in service, but would also make the firm look behind the times to the high clients. Recently, one client left the Firm after years of service for an upstart firm. Often the network ran slow and attorneys had to wait for actions to complete. In a joking manner, but all too true, attorneys would joke to each other at the coffee pot that they were on break waiting for the hour glass on their montitor to go away. Equipment repair issues further exacerbated the situation. Network downtime happened monthly and it always seemed to come at the most inopportune times. When this happened, tensions would run high, making the working environment all the more stressful. The owner was concerned about attorney dissatisfaction, burnout, and attrition because of the workplace pressure. Cost of hardware replacement also added concern for the owner.
Tackling the Problem, the eSudo Way
Upgrade: 100% Complete? 100% Upgraded?
The project was a success! The new network design and subsequent overhaul enhanced the Firm’s operational productivity by creating a highly adaptable (and now reliable) foundation to work on.
Choosing eSudo and moving to Hybrid Cloud Solutions allowed the Firm to have easier remote access, lower overall technology costs, better response time, and more productive employees.
eSudo’s work was met with rave reviews from many, especially the Firm’s partners;
The migration to the Cloud has paid off in other ways. To me, the real value is the flexibility, scalability, and peace of mind. We don’t have to constantly worry about the server failing or whether backup of our files are done on a regular basis. We selected eSudo not only as our implementation partner, but also as our managed services provider because we view eSudo as a long- term partner. Any relationship begins and ends with trust, and eSudo has proven themselves time and again.