Movin’ on up with the Cloud: A Law Firm’s Success Story
As a law firm dealing with patent applications for prominent Silicon Valley clientele, a Palo Alto-based “Firm” maintained a high class image and reputation for delivering the best service for their clients.
As their business grew, however, delivering the quality of service they desired became harder and harder. The Firm called eSudo for help. In the initial meeting, the company owner and senior attorney discussed several problems. First, the attorneys’ efficiency was compromised because they had difficulty finding the necessary files they needed, particularly when an attorney on the team was not available. Sometimes the required file would be on the public drive on the company server, sometimes it would reside on an attorney’s desktop computer – often attorneys would spend half an hour or more hunting down the file, going desktop to desktop. Another issue – especially with their more prestigious clients, for discussions over intellectual property, it was better to have meetings at the client location.
The Firm had no provision for remote access to files and this not only would cause delays in service but would also make the firm look behind the times to the high clients. Recently, one client left the Firm after years of service for an upstart firm. Often the network ran slow and attorneys had to wait for actions to complete. In a joking manner, but all too true, attorneys would joke to each other at the coffee pot that they were on break waiting for the hourglass on their monitor to go away. Equipment repair issues further exacerbated the situation. Network downtime happened monthly and it always seemed to come at the most inopportune times. When this happened, tensions would run high, making the working environment all the more stressful. The owner was concerned about attorney dissatisfaction, burnout, and attrition because of the workplace pressure. He was concerned about Cloud technology because of data security and reliability.
Tackling the Problem, the eSudo Way
With these issues in mind, eSudo started to tackle the issues and initially conducted a technology assessment — talking with the management team about the business operations and workflow.
Understanding the business processes and flow was an important first step because the ultimate Information Technology solution had to fit the Firm’s business operations – there is no one-size-fits-all way to make the necessary changes.
eSudo then took stock of the present situation and reviewed the network setup, security and applications. The discovery from the assessment revealed that the existing infrastructure did not have capability to support the Firm’s need for mobile work.
Lastly, the assessment uncovered that most of the Firm’s hardware and software were out of warranty and servers were running operating systems that the manufacturer no longer supported, contributing to the network downtime. Further, the network had insufficient bandwidth and storage capacity, causing slow response time. eSudo advised the Firm to renovate their network infrastructure to protect sensitive data, provide a solid foundation for a new IT infrastructure, and move them to a Cloud solution built for today’s mobile workforce.
eSudo worked with the Firm’s IT Manager to design a network upgrade plan based on the Firm’s primary objectives. Using a combination of cloud services technology and eSudo expertise in the industry, we provided a comprehensive and customized solution that would support the Firm’s growing IT needs –not just for the short term, but for many years to come.
6. Remote Access – when an employee, consultant or a Law Firm partner wanted to work from home or a remote location, they had to use a VPN (virtual private network). This required them to use a home PC or company-provided PC to login, connect to the server, access the file, and then save the file back to the server. This was a lot of network traffic over multiple devices that would lead to increased connection issues and software maintenance.
Traditional VPN technology works but not well or fast, because it requires the VPN software to be installed and updated on a regular basis to stay current and secure. Files transferred to an employee’s computer may not be secure and backed up. If the employee’s computer is not company-provided, there is a security risks because the PC may not be protected by antivirus software. The PC operating system and application software may not be updated or patched. Some Internet providers or hotels also block VPN access, thus causing more challenges to employee productivity.
7. Cloud Security and Data Protection – like many businesses, the law firm had many concerns if the cloud was safe, reliable, and secure. The security of their client information and data files is important and critical to their operations and reputation.
When we moved them to the Cloud, the Law Firm had the following concerns: are my data files safe, how can we securely access files over Internet and what happens if we have Internet outage.
Upgrade: 100% Complete? 100% Upgraded?
The project was a success! The new network design and subsequent overhaul enhanced the Firm’s operational productivity by creating a highly adaptable (and now reliable) foundation to work on.
Choosing eSudo and moving to Hybrid Cloud Solutions allowed the Firm to have easier remote access, lower overall technology costs, better response time, and more productive employees.
eSudo’s work was met with rave reviews from many, especially the Firm’s partners;
The migration to the Cloud has paid off in other ways. To me, the real value is the flexibility, scalability, and peace of mind. We don’t have to constantly worry about the server failing or whether backup of our files are done on a regular basis. We selected eSudo not only as our implementation partner, but also as our managed services provider because we view eSudo as a long- term partner. Any relationship begins and ends with trust, and eSudo has proven themselves time and again.
eSudo Can Help You Too
If your firm or business is considering an upgrade, please contact us for a complimentary assessment and boost productivity and security with eSudo’s modern technology solutions, wherever you work from – whether you need local San Jose IT services, or comprehensive managed IT services.