Customer Service Center
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Contact Us for a free technology assessment, or to discuss how we can make technology work for your San Jose business or call us at 408-216-5800 for immediate computer repair
Welcome to the eSudo Customer Service Center!
Please use the following contact information for technical support requests, access the payment portal, or get remote assistance.
For all other inquiries please use the Contact Us page or call us.
Support Requests
Payment Portal
Remote Assistance
Support Requests
Option 1 – Client Portal
Use our new client portal to create tickets or check on existing. This is the preferred method and will save you time.
Using Office 365 Account
- Click Sign In with Office 365
- Enter Email & Password
Option 2 – Website Request Forms
- Open a New Support Request Ticket
- Open a New Employee and Hire Setup Ticket
- Open an Employee Termination or Leaving Ticket
Useful Guide
- Our response and resolution times: https://hudu01.esudo.com/shared_article/Ty2pj8RuEyrfuwnDegqWcWqD
- Issue priorities, service tiers, and escalation thresholds:https://hudu01.esudo.com/shared_article/Ty2pj8RuEyrfuwnDegqWcWqD
- How to can request to escalate service issues:https://hudu01.esudo.com/shared_article/caU16SzEH6REN3CS5sQ6oHw8
- Our general hardware and software requirements and recommendations:https://hudu01.esudo.com/shared_article/NX1HjU5VHSF9CXnbmWTPpork
- Important policies that all users must follow to keep your network secure and functioning as intended: https://hudu01.esudo.com/shared_article/Mwg9NRjC8mnBkmHhYAvxr2cy
Payment Portal
We accept ACH from your checking account (e-check), Visa, Master or AmEx card.
EFT Payments Will Make Your Life Easier:
- It’s convenient (saving you time and postage)
- How-To Pay, View Invoices: and Check Payment HIstory:https://hudu01.esudo.com/shared_article/EzzaHAkVvzntMfd4QwmGMPa9
- You can make a one-time payment or setup a recurring payment plan.
- Manage your payment method and payment history
Remote Assistance
If you have been instructed by a support agent to offer assistance, click on the icon below to download the remote agent for your operating system and you will be connected securely to our server. This will allow you to share your screen with our support agent and help to quickly assist you.
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