Welcome to the eSudo Customer Service Center!
Please use the following contact information for technical support requests, access the payment portal, or get remote assistance.
For all other inquiries please use the Contact Us page or call us.
Option 1 – Client Portal
Use our new client portal to create tickets or check on existing. This is the preferred method and will save you time.
Using Office 365 Account
- Click Sign In with Office 365
- Enter Email & Password
Option 2 – Website Request Forms
- Open a New Support Request Ticket
- Open a New Employee and Hire Setup Ticket
- Open an Employee Termination or Leaving Ticket
- Our response and resolution times: https://hudu01.esudo.com/shared_article/Ty2pj8RuEyrfuwnDegqWcWqD
- Issue priorities, service tiers, and escalation thresholds:https://hudu01.esudo.com/shared_article/Ty2pj8RuEyrfuwnDegqWcWqD
- How to can request to escalate service issues:https://hudu01.esudo.com/shared_article/caU16SzEH6REN3CS5sQ6oHw8
- Our general hardware and software requirements and recommendations:https://hudu01.esudo.com/shared_article/NX1HjU5VHSF9CXnbmWTPpork
- Important policies that all users must follow to keep your network secure and functioning as intended: https://hudu01.esudo.com/shared_article/Mwg9NRjC8mnBkmHhYAvxr2cy