Chief Operating Officer (COO)

Job Summary

Do you enjoy solving business problems, improving operational efficiency, and working with people? At eSudo we are looking for a Chief Operating Officer, who is a key member of the senior management team, reporting only to the Chief Executive Officer. You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader.

The Chief Operating Officer oversees the building, leading & growing a team that includes Junior & Senior Helpdesk / Network & System Engineers, Project Engineers, Support Staff along with a series of Trusted Contractors and Vendors.

The Chief Operating Officer has a pivotal role in leading the Company to make sure that they’re efficient, profitable, happy, productive, and (most importantly) continually getting amazing feedback from our clients.

eSudo is a place where you can be a part of a work family that provides employees with a true collaborative environment, a variety of experiences, new opportunities, and a chance to learn new skills and use cutting-edge technologies. We support your efforts to pursue technical certifications and provide flexible time off for a work/life balance. We offer company-wide educational conferences; AND most importantly….we have a clear path for career advancement.


Company Values

Our core values or immutable laws define who we are as a company as well as the people who work here.

Roles and Responsibilities

Customer Management

Development/Use of Our PSA

Development/Use of Our RMM

Introduction of New Products and Services

Communication, Reporting & Risk


Numbers & Metrics

Qualifications, and Work Experience

Should Have (recommendations, not requirements - we review all applicants):

  • Aptitude (Ability to learn new technologies quickly)
  • Troubleshooting (Ability to work through issues methodically)
  • Ability & willingness to properly document processes and assets
  • Ownership of assigned tasks
  • Follow the process and identify possible improvements
  • Experienced and comfortable supporting executive teams and end-users
  • Incredible sense of pride and passion for what you do and a desire to help your teammates
  • Working Knowledge and support of:
    1. Windows Server
    2. Microsoft Azure Cloud or AWS
    3. Cisco Duo and other MFA/SSO provider
    4. Intune MDM, Addlgy
  • Office 365 System Admin and License/Product Subscription
    1. File Sharing
    2. Permissions
    3. DNS
    4. DHCP
  • Management of firewalls and Wireless (SonicWALL, Ubiquiti, Meraki, Fortigate)
  • VPN Support – remote access and site-to-site
  • Advanced hardware and PC operating system troubleshooting skills

Preferred knowledge, skills, and competencies:

Compensation & HR Information

Company Expectation

About eSudo

As a growing and leading Cybersecurity and IT solution provider, located in San Jose, California, we specialize in Legal Firms, Insurance Brokers, and CPA/Accounting Firms with 10 to 100 employees that are looking for end-to-end IT solutions. We focus on technology management that includes Cybersecurity, IT Support, Cloud Services, VoIP Phone System, and end-user help desk support. As our company continues to grow, we are looking for brilliant and team-oriented individuals to join our family to help with our company mission. You will have a direct impact on helping with the growth of the company and making a positive impact on people.

Our mission statement: Treat our customers like family, and help them use technology to clear away their challenges, increasing productivity through technology!

We treat our employees like family, and we want to help them to reach their highest potential and goals. We also expect our customers to treat our employees like family.

Our workplace provides employees with a collaborative environment, a variety of experiences, new opportunities, a chance to learn new skills and use cutting-edge technologies.

As a NETWORK & SYSTEMS Administrator, you could work anywhere, but at eSudo we offer a unique work environment.

We wholeheartedly support your efforts to pursue technical certifications and provide flexible time off for personal/family matters; we work on interesting technical issues and projects, we offer company-wide educational conferences; AND most importantly….we have a clear path for career advancement.

eSudo financially supports the acquisition of technical certifications that are relevant to each employee’s role.

As a part of our support team, the NETWORK & SYSTEMS Administrator will provide technical support via email, phone and onsite service. Services and response times are guided by contractual Service Level Agreements. We provide our clients with a Remote Help Desk, Onsite Support, CyberSecurity, Voice & Video Services, and Manage IT Services.

This position requires a high degree of interaction directly with customers remotely and onsite as-needed. The successful candidate will be able to communicate well with highly technical suppliers and translate that to the business-speak of the customer – and vice versa. The successful candidate must be able to diffuse tense situations with upset customers at times by being an empathetic listener and projecting understanding and competence. Besides, the candidate will demonstrate an ability to work independently, meeting deadlines and requirements, but not afraid to ask for help when needed to complete tasks on time and own up to, remedy, and learn from mistakes.


Click on the job questionnaire. Complete the form and Submit your resume in Word or PDF format. Applicants that do not follow these instructions will not be considered.

Job Questionnaire

    Note: Unless the job states it's remote work, assume you need to work in the office in Silicon Valley. And you will need to have a car with valid driver license and insurance for the position

    Please provide detail of what you used to track service requests and time?

    When are you available date & time to schedule interview on video call? Our time zone is UTC-8 or California, USA and office hours M-F 8 AM to 6 PM

    This is optional, but this will help us to get a sense of your personality. Send a quick video link of yourself, telling us why you think you're perfect for this job and why you will rock in this role. And if you decide not to send a video (that’s ok), please tell us why you chose not to send in a video. We can’t wait to meet you!!

    Cover letter and Resume *

    Accepted file types: pdf, doc, docx, Max. file size: 6 MB.
    In the cover letter, write "I'm pumped up for this job!". This is our process to sort out people who are interested in the job and read the instructions.

    Photo of You *

    Accepted file types: jpg, png, pdf, gif, Max. file size: 5 MB.
    Recent Picture of yourself


    1 yr



    5 yrs or more

    M365 Administration

    Windows Server (2016/2019)

    Windows 10/11 Desktop

    Intune/EndPoint Manager (MDM)

    M365 OneDrive for Business

    Azure Active Directory

    Office 365 Exchange Online

    Microsoft Outlook

    SonicWall Firewall

    EndPoint Security (EDR)

    Apple MacOS