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Priority Level * Normal - within 2 daysHigh - within 24 hrsUrgent - ASAPLow - within 2 weeks Urgent priority means a Company-wide outage or issue(s) affecting 2 or more people in the business. Normal is day-to-day requests or questions. Low is for items that can be scheduled such as onsite, project, or maintenance work. Call us if needed for a URGENT issue.
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