IT Help Desk and End-User Management
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Contact Us for a free technology assessment, or to discuss how we can make technology work for your San Jose business or call us at 408-216-5800 for immediate computer repair
IT Service Desk and End-User Management
for San Jose, Santa Clara, Fremont, San Francisco Small Businesses
How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline.
Face it – that equates to real dollars and cents. Our IT help desk and network consultants are available 24 hours a day, 7 days a week because you can count on us when you need us.
- Our help desk team of engineers and technicians are able to provide remote guidance to help your employee /s resolve problems in real-time, without wasting time.
- Our local engineers will also have all the necessary documentation and familiarity with your current network environment.
eSudo's Help Desk Services are for:
- Businesses with little or no IT staff
- Business that need needs quick response with guarantee SLA for their employees
- Businesses that have a lot of user help desk requests that take up a lot of time
- Businesses with multiple offices and different time zone
- Businesses wants a monthly fixed cost for desktop support services
Here is an overview of general IT help desk support, but not limited, to:
- Mobile Device Support (iPhone, iPad, Android)
- Computer & Laptop Support (Apple, Dell, HP, Lenovo)
- Wireless / Internet Connectivity Support
- Corporate Application Support for Microsoft, Adobe, and QuickBooks
- Email Client (Outlook /Outlook Express/Windows Mail, MAC Mail).
- Microsoft Office 365 (Word, Excel, PowerPoint, Publisher)
- Software/application-related incidents on Microsoft or Macintosh system
- Data Security and Protection against Email Spam, Phishing and Virus
- Server Support or Account Creation
- Spyware or virus cleaning on workstation/laptop
- Cloud Applications & File Storage (OneDrive, SharePoint, Dropbox, Google)