IT Support for Law Firms & Legal Offices

eSudo is a managed IT and cybersecurity services company that has helped small law firms make technology work seamlessly for the past 24+ years. What sets eSudo apart is that we focus on security first, and IT support happens to be part of the security services. We aim to keep your IT systems running and data secure (KISS). If you’re unsure where to start, book a free IT Health Check-up or take a self-evaluation using our security quiz.

We specialize in working with professional service organizations like law firms, accounting firms, and wealth management. However, eSudo have helped other business such as non-profit organizations, manufacturing and other small businesses after we have reviewed their needs and determined if they are good fit for our services.  

The best time to invest in IT support is before a crisis happens. Law firms should consider IT support when:

• They handle sensitive client data – Law firms deal with confidential legal documents, making them prime targets for cyberattacks. Having proactive IT security measures in place is crucial.

• They have multiple employees – If your firm has more than a couple of people, IT issues can quickly become productivity killers. An IT provider can keep systems running smoothly.

• They rely on cloud-based or case management software – Legal software like Clio, MyCase, or NetDocuments requires proper setup, security, and troubleshooting.

• They experience frequent downtime – If technology issues disrupt daily operations, an IT provider can prevent and minimize these disruptions.

• They are growing – As your firm scales, so do your technology needs. Investing early ensures seamless growth without IT bottlenecks.

Choosing the right IT provider is essential for ensuring technology enhances, rather than hinders, your practice. Here’s what law firms should expect:

• Proactive Support, Not Just Break-Fix – A good IT provider prevents problems before they occur instead of only responding to emergencies.

• Cybersecurity Protection – Your IT partner should implement robust security measures, including data encryption, multi-factor authentication, and regular security updates.

• Help Desk Support – Quick, responsive IT support ensures minimal disruption when problems arise.

• Data Backup & Recovery – Your IT provider should regularly back up critical data and have a disaster recovery plan in place.

• Compliance Assistance – Many law firms must adhere to specific compliance regulations. IT providers should help ensure your technology meets these standards.

Although this is a very difficult question to answer because not all environments are the same, we will do our best to explain some general pricing guidelines.

For a law firm with 10 to 30 employees, IT support is a crucial investment to ensure smooth operations and data security. This support includes system maintenance, cybersecurity measures, help desk services, data backup, and software updates. As an IT manager and business owner, allocating a reasonable budget for IT support is essential to prevent downtime, protect against cyber threats, and ensure the firm’s efficiency and success in the digital era. Neglecting IT support can lead to potential vulnerabilities and higher costs in the long run. Thus, viewing IT support as a necessary investment is vital for sustaining your  firm’s operations effectively and securely.

A typical IT Support and Cybersecurity price starts from $995 per month for under 5 employees. Actual cost will be determined after we meet and perform an assessment of your environment. Book a FREE strategy call to determine if we a fit for your business. You can learn more at What is Managed IT Services? How Much Does IT Support Cost? (esudo.com)

Small law firms often wonder whether they need on-site IT support or if remote support is enough. Here’s a comparison:

On-Site IT Support:
✔ Best for firms with complex network setups or hardware that needs hands-on troubleshooting.
✔ Provides face-to-face interaction and immediate in-person fixes.
✘ More expensive due to travel costs and on-site hourly rates.
✘ Not always necessary for firms relying primarily on cloud-based tools.

Remote IT Support:
✔ More cost-effective, as support is provided quickly without travel time.
✔ Ideal for firms using cloud-based applications like Microsoft 365, Clio, or VoIP phone systems.
✔ Faster response times for routine issues.
✘ May not be sufficient for firms needing physical hardware maintenance.

A hybrid approach often works best: remote support for everyday needs and occasional on-site visits for more complex issues.

We focus on security first, ensuring that systems are up and running smoothly and data is accessible only by authorized individuals, and IT support happens to part of the security service.  

We invest two or three times more money into hiring, training high-quality team and develop proven process. In fact, our team and technicians are required to go through 60-80 hours of training and shadowing another senior engineer before they are permitted to touch any of our clients’ networks and invest over 120 hours of training per year on average not only in technical areas but also in customer services, communications, processes and enterprise security tools.

We also have worker comp. for our employees, general liability insurance, cybersecurity, and error & omission insurance for our business coverage. 

All of these costs more, but we made a decision a long time ago that we would rather explain our price once, to our new clients, rather than apologize for poor service or not properly protecting your business and client data. But we think our clients say it best, please see our client reviews on Google.

Finding a reliable IT provider is challenging for several reasons:

• Not all IT companies understand legal industry needs – Many IT providers offer generic services that don’t address the specific compliance and confidentiality concerns of law firms.

• Many focus only on fixing problems, not preventing them – The best IT partners provide ongoing maintenance, security updates, and strategic guidance.

• One-size-fits-all solutions don’t work – Law firms need customized IT strategies based on their workflows and practice management software.

• Communication issues – A great IT provider doesn’t just speak in tech jargon; they educate and guide law firms in plain language.

Today, ransomware is a major concern for anyone connected to the Internet. To protect our customer data and keep their computer safe, we have included the essential security options in our managed services:

• Endpoint Protection (Antivirus/Malware)
• Email Spam Filtering
• Managed Firewall (UTM)
• Data Backup for documents and folders
• Operating System Software Update and Patches
• Application Patch management (e.g., Office suite, CRM, Acrobat, QuickBooks)

For additional security and protection, we also recommend the following add-on options:

• Advanced Email Threat Protection
• Dark Web Scan
• Security Awareness Training
• Endpoint Detection and Response
• Two-Factor Authentication for Application (e.g., email, remote desktop or terminal server)

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No one can guarantee that you will never have any technical problems or downtime. However, we will guarantee you will see a significant drop in the number of problems you experience and a dramatic improvement in the speed, performance, and reliability of your system. Example: after one of our new customers signed on to our managed IT support plan and modern workplace solution, the IT request tickets dropped from 50 (monthly average) to 8. If you are a Managed IT client, we will resolve any computer network problems without any additional fees.

We request that clients sign up for a 12-month commitment to allow us to allocate the appropriate resources (includes but not limited to hardware, software, and technical expertise) to your account.   However, for first-time contracts, you will have 90 days to determine whether this program works for you or cancel without early termination fee. 

This is a great question to ask your eSudo representative.  We may be able to customize your plan for you if you already have another solution in place.  For example, if you already have Microsoft 365 plan that is compatible with our recommendations, we may be able to exclude with the support plan. Book a free strategy call and see if we are a good fit.