First Name *

Last Name *

Your email *

Phone *

Which position are you interested in or role you are apply for? *

How would you define good customer service? *

What appeals to you about this role? *

Please provide 3 work references that we can contact. Confirm the references know we will contact them. *

Include work related references that applicable to the position you are applying for.

Tell Us About Your Work Experience / How you like to work?

Please take the time to review the questions and if you are not sure what it's asking, please indicate on your answer.

Have you worked for a Managed Service Provider (MSP) or IT consulting firm? Please provide company names, time you worked there, and website URL. *

What ticketing system have you used: ConnectWise Manage, Autotask, ServiceNow or no experience?? *

Please provide detail of what you used to track service requests and time worked?

Do you work well under pressure (deadlines/stressful/customer complaints situations)? Tell us more about a stressful situation you handled? *

Are you comfortable growing your wage through incentive plans or bonus based on performance? If YES, describe how your incentive compensation plan you like. Be specific how you were bonus on the last job based on your work or team work? *

If you don't have performance based on a bonus or did not participate one, describe what you like to see?

Describe your ideal job environment? What do you expect from the Company for you to be successful at your job?? *

What would your last manager say about you? Can we talk to him/her? *

What would your last manager say about you? Can we talk him or her?

How you see yourself contributing that go beyond the job listing responsibilities? *

Describe how you have help to improve the Customer Service, including new developing a process or saving time with vendor or go out of your way to help a team member? *

What’s the best customer service you’ve ever received? Why? *

Can you tell me about a time when you received poor customer service? *

Please answer this two part question.

Is there a difference between customer service and customer support? *

Work Schedule

Do you understand this position may require you to work with our customers as needed or outside the normal office hours (M-F 8 AM to 5 PM Pacific Time)? Are okay to work after-hours or on weekend? *

We all make mistakes. Tell us about a project/service request that didn’t go as planned. What was your thought process? How did things pivot? What did you learn? What would you do differently if it happened again? *

Salary and Career

What is your acceptable hourly rate or annual salary? *

What did you like most about your job/work? *

Why did you leave/or want to leave your current employment? *

Why are you interested in working for eSudo, elaborate? How would be contribute to eSudo if you're hired? *

When can you start from the time we make an offer? For example, 1 week, 2 weeks or right away. *

There are many candidates looking for work, what make you stand out from other candidates? Can you share your LinkedIn or Facebook profile?

Tell us about yourself and why you make a good candidate for this role or why should we hire you?

Submit your resume and cover letter to be considered

Resume and Coverletter *

Accepted file types: pdf, doc, docx, Max. file size: 6 MB.
In the cover letter, write "I'm pumped up for this job!". This is our process to sort out people who are interested in the job and read the instructions.

Photo of You *

Accepted file types: jpg, png, pdf, gif, Max. file size: 5 MB.
Recent Picture of yourself

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